Before performing a master reset using hardware buttons, first attempt:
If
the phone is locked, frozen, or unresponsive, you can perform a master
reset using the hardware keys instead of the menu. A master reset
restores the original factory settings and may erase all downloaded
content, including ringtones, images, programs, and contacts stored in
the internal memory. It does not erase data stored on the SIM card or
memory card (if available).
To perform a master reset using hardware keys, follow these steps:
- Back up your data. See: Prepare for a master reset and back up data on Android
- Turn off the device.
- Note: If the device is unresponsive and does not turn off, remove and then reinsert the battery.
- Press and hold the Home key.
- While already holding Home, press and hold the Back key.
- While holding both keys, press the Power key and release it. Do not hold it.
- Release the keys when you see Androids on skateboards.
Note: If you do not see this, you have the incorrect software version for this proceedure. See: Master reset using hardware buttons - T-Mobile myTouch 3G with Android 1.6.
- If you see a CLEARSTORAGE option, select it.
- Press the Trackball (action) to select YES.
- When the device says Send, press the green Send key.
- Wait as the device turns off and back on.
- If unable to access the internet after performing the reset, see Verify the Access Point Name (APN) and internet data connection - T-Mobile myTouch 3G / myTouch 3G Slide / myTouch 4G.
Important: This procedure is for the newest software version. To check the software version, see: Verify software / flex version - T-Mobile myTouch 3G / 3.5 mm / LE. For phones with old Android 1.6 software that have NOT been updated to Android 2.2 (Froyo), see: Master reset using hardware buttons - T-Mobile myTouch 3G with Android 1.6.
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